NYTimes | Southwest Airlines canceled more than 1,000 flights on Sunday and just over 800 on Saturday, wreaking havoc on weekend travel plans for thousands of passengers.
The airline had canceled 24 percent of all scheduled flights on Saturday, according to FlightAware, a tracking service. By noon on Sunday, Southwest had already canceled 28 percent of flights scheduled for the day, with hundreds more flights delayed.
“We experienced weather challenges in our Florida airports at the beginning of the weekend, challenges that were compounded by unexpected air traffic control issues in the same region, triggering delays and prompting significant cancellations,” the airline said in a statement on Sunday. “We’ve continued diligent work throughout the weekend to reset our operation with a focus on getting aircraft and crews repositioned to take care of our customers.”
Southwest added that recovering from the disruption was more difficult than usual because it is operating fewer flights than before the pandemic, complicating efforts to reschedule passengers.
“We know the frustration flight cancellations are creating for our customers and employees and we apologize, and we again thank everyone for patience as we work first to be safe, and second to be as quick as possible in solving disrupted plans.”
The Federal Aviation Administration said in a statement on Sunday that it had briefly suffered an air traffic control staffing shortage, but that the issue had long since been resolved.
“Flight delays and cancellations occurred for a few hours Friday afternoon due to widespread severe weather, military training and limited staffing in one area of the Jacksonville Air Route Traffic Control Center,” the agency said. “Some airlines continue to experience scheduling challenges due to aircraft and crews being out of place.”
Indeed, the weekend disruption appeared to be limited to Southwest. American Airlines had the second highest number of cancellations among U.S. carriers on Sunday, with fewer than 70 flights — about 2 percent of those scheduled for the day — affected.
Southwest suffered similar widespread disruptions over several days in June, which it attributed to technological problems, both internally and with a third-party weather data supplier. The delays prevented crews from reaching flights they were scheduled to work, exacerbating the problem.
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