Monday, May 28, 2018

Starbucks Had A Really Bad Store Manager Problem In Philadelphia - Period


nakedcapitalism |  The results also support our hypothesis about the Starbucks incident, in which a now-fired manager called the cops on two men whose crime appeared to be waiting at a Starbucks while black, and using the restroom. The evidence below indicates this manager was a disaster waiting to happen and had been calling the police at a vastly higher frequency than her predecessor.

We had discussed briefly that one Malcolm Gladwell’s books included a case study of biased policing in the Los Angeles Police Department, which has a a terrible record in that regard. He found was that a very few cops were responsible for virtually all the incidents. Gladwell argued that that meant the conventional approach, of more training for all the police, was all wet. Those rogue policemen needed to be taken off the street. 

Starbuck’s rush to hold a training program may be good optics, but it isn’t likely to be the best approach. The coffee chain should require managers to write an incident report any time they call the police. That would enable them to see if any managers were making a lot of requests and they could then look as to whether the calls were warranted or not. 

News reports have pointed out that part of the problem is that Starbucks never gave its store managers any policy on what to do about people who stay in a Starbucks without buying anything. I’m skeptical that promulgating rules on a national basis is the right answer. As I mentioned when I had nearly a week of having to work in Starbucks thanks to Verizon-induced connectivity woes, there was often one or two homeless people in an area that was a bit removed from the cash registers. 

There were also plenty of customers back there, most working solo like me, but also a few groups of two or three people chatting. No one was bothered by the homeless people sitting nearby. In fact, I thought it was a good thing that some of the money I spent at Starbucks was helping the homeless. However, it isn’t hard to think that in an affluent suburb, the locals would go nuts if a homeless person were to hang out in a Starbucks, and management would almost be forced to run them off because customers were certain to make a stink.