More impressed with this cat than I am with myself. His patience, professionalism and preparation for dealing with riff-raff is exceptionally commendable. Every week, I see one or more bus drivers - men and women alike - beset by unreasonable, hostile and assaultive, and filthy and disgusting-smelling riders. Sadly, our metro bus drivers are denied any kind of right to self-defense and are required to put up with ungodly levels of abuse. In fact, the only recourse permitted the bus drivers is to stop the bus, call the police, and seriously inconvenience any other passenger on that bus - all of whom are required to wait until the police arrive, the "dispute" is settled, and the unruly passenger is taken away by the police.
There are three stellar old school bus drivers who - much like this mall manager - are simply not having it. These drivers aggressively confront any and all infractions of clearly written bus policy and implement zero tolerance for the benefit of the passengers on the buses which they operate. In support of these drivers, I and a couple of other male passengers have entered into intervention agreements with the drivers - freeing them to a great extent to further exercise confrontational zero tolerance knowing that there are other men on the bus who respect the thankless and stressful job the drivers are trying to do, and who will physically remove riff-raff for the benefit of the common good and to protect the conscientious drivers.